DiSC® Customer Service Action Planner
$79.20 + GST plus $4.00 Shipping (In Canada)

Use the DiSC Customer Service Action Planner to identify a customer's DiSC behavioral style and develop appropriate responses to better meet their needs. Then, use the information to:

• increase customer satisfaction
• address customer concerns
• create a successful service plan
  
• gain customer loyalty

DiSC® Managing Performance Action Planner
$79.20 + GST plus $4.00 Shipping (In Canada)

Use the DiSC Managing Performance Action Planner to identify an employee's DiSC behavioral style and gain insight into the employee's goals and fears. Then, based on the employee's willingness and ability, adapt how you manage performance through one of the following approaches:

• Direct
  
• Supportive
  
• Combination
  
• Empowering

DiSC® Management Action Planner
$79.20 + GST plus $4.00 Shipping (In Canada)

Use the DiSC Management Action Planner to identify a team member's DiSC behavioral style and adjust your management approach for more productive interactions. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches. The Management Action Planner provides an excellent reinforcement to managers trained in Situational Leadership® approaches.

DiSC® Sales Action Planner
$79.20 + GST plus $4.00 Shipping (In Canada)

Use the DiSC Sales Action Planner to uncover the DiSC behavioral style of a potential client or an existing customer. Insights gained can be used to:

• create successful sales strategies
  
• increase client receptivity
  
• tailor sales presentations
  
• negotiate effectively
  
• close the sale

DiSC® Talk! Action Planner
$79.20 + GST plus $4.00 Shipping (In Canada)

Use the DiSC Talk! Action Planner to help telephone professionals identify a person's DiSC behavioral style while speaking with them on the phone. Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and identify the best way to follow up.

DiSC® Talk! Key to DiSC Dimensions of Behavior
$6.60 + GST plus $4.00 Shipping (In Canada)

The DiSC® Talk! Key to DiSC Dimensions of Behavior is an easy-to-use reference card that leads telephone professionals quickly through the DiSC process on the phone. It is to be used with the DiSC Talk! Action Planner.

DiSC® Action Planner Sample Pack
$22.00 + GST plus $4.00 Shipping (In Canada)

The DiSC Action Planner Sample Pack includes one sample of each of the following paper action planners:

• DiSC Management Action Planner
  
• DiSC Customer Service Action Planner
  
• DiSC Sales Action Planner
  
• DiSC Managing Performance Action Planner
  
• DiSC Talk! Action Planner